All our products go through a thorough inspection at all stages of manufacturing. All products will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, please send it to us for evaluation. If we determine your piece of jewelry has a manufacturing defect, we will replace the item. If the item is no longer available, Fine Color Jewels will issue a full refund. If the damage is not caused by a manufacturing defect, we can offer to repair or replace the item at a charge.